BAD AND WORSE

I called the bank early this morning to apply for a home lone, 1st call i waited for 6min the phone rings to someones extension but does not answer, i call again spoke to an agent who put me through to Pamela, spoke to Pamela who i advised i cannot get a pre-approval over my Nav-Home App and insisted that she cannot help me but i should just keep on trying not showing any sign of help or what so ever, not even asking the ID number to try and assist, she advised me that her manager is Jito Moropa.

Jito please do me a favor listen to that call and then you rate it and do QA on it and tell me afterwords, and then please can you get your manager to call me because i presume if that's is how your agents help customers the same would come from you if not your manger i then need someone on MANCO then to call.

Reference number: Pamela ( 08:18)

I NEED A CALL BACK ASAP!!

what i say above i mean it please do not test my patience.