1 reviews | Active since May 2014
Bad and poor customer service from FNB
I just recently decided to join FNB from another bank, I have had numerous problems with FNB first I did not get my credit card delivered correctly. And then the debit order switching department called me to rectify something I asked the agent to call me back, she still did not call me back.
This is the 3rd time I have had to follow up with FNB regarding this account, I have not picked up the cards from the bank yet and I have decided to rather stay with my current bank, I was going to start using FNB from next month however I want to stay with my bank.
I am not happy with the poor customer service from FNB, this is my second review this week that I have logged against FNB. Not this is not what I had signed up for at all this is beyond unprofessional and unacceptable. I will use the FNB credit card but my primary account will remain with my current account.
Wow what a bad and ugly experience, I have lost all faith in FNB what a disappointment.
Ntombi Mbadlanyana
Good day Ntombi,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Ntombi,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)