Bad and inconsiderate customer service

My money was just withdrawn from an FNB ATM 2 weeks ago and no response was sent and no money was sent to me. I had to spend christmass with no money and next week my child goes back to school. I have to say FNB is really inconsiderate and they have no feelings or care about their customers . The customer service is bad...i need this sorted out emmediately... you charge me every month and provide trust that my money will be safely kept in a bank and now when a disaster happens you dump your customers . Please sort this out after i will be changing to Absa bank ...this is my ID as well as my number if anyone doest contact me with a response FNB will be on six OClock news. ********** 420084