Bad after service

1. I changed my bank account because my husband and I received HORRIBLE service from FNB Home loans. 2. When I changed my bank account details to my new-not-fnb-bank-account with regards to my personal loans I told you it won’t help if fnb debits my new bank account on the 29th of every month because my salary only gets paid into my account on either the 29th, 30th or 31st of every month. 3. My employer pays my salary from an fnb account - so in the past it did not matter what day they used to pay my salary because it would immediately reflect in my previous fnb account. Thus fnb could and did immediately debit my account for the personal loan. 4. So, as I am not with fnb it takes a day for my salary to reflect in my new-not-fnb-account.

So here is the kicker: My salary was paid on the 30th March, yet fnb debited my new-not-fnb-account on the 29th March.

I was told that fnb would continue to try and debit my new-not-fnb-account until my salary reflected.

Yet, fnb never did, and now according to fnb I am in arrears.

How???? I told and asked you to change the date you debit my new-not-fnb-account to the 1st, to prevent the above-mentioned.

But I was told that this is is not possible.