Bad Account management even on the banking App

On the 05 December 2023 I had tendered my immediate request to downgrade my account via the banking app and via email to the banker. On the App through the service suite my requests was acknowledged and even contacted me telephonic of which they said in 3 day it would be done. A case number CAS-***1-P9S1Q2 was given, sadly on Friday after I send another email to the banker, only to be action today.

The monthly bank charges I pay was R 575 (for the full month), surprisingly today I have a charge of R 498,32 for an account downgrade I requested on the 05 December 2023 and did specify to downgrade effectively immediately.

The second problem I have with FNB which encourages us the use the banking App, I have been logging a dispute on an amount of R99 I have been charged by netflix which I never authorised , the problem I have been sending to FNB the requests to prevent this but they have not done so ref: ***.

Lastly on the banking App FNB facility to stop or dispute an unauthorised debit orders, this has never worked which they are the ones encouraging the us of the App.

My experience with FNB has been very bad especially even now charging me R498,32 downgrading my account for what, a request done on 05 December 2023.