Backwards yet call yourself a leading bank

2 years ago, I pointed out something as simple as you not having recurring and future payments proof of payments, to date, you have done nothing to fix this. Today, I am now trying to pull a proof of payment for an bill payment, you know the one that that you are currently punting for customers to use so they can earn ebucks points. Guess what, same old stupid story here. You just don't have a proof of payment, how backwards can you be? Then when I ask your staff to email me a proof of payment after their silly suggestion thay I should pull my statement and give to a 3rd party, they go back pt say they can't do anything. You are violating customers privacy and been a backwards bank.