HDB
HENDIE DE BEER-LOUBSER

1 reviews | Active since Dec 2014

28 Aug 2017, 13:36

BACK TO SQUARE ONE... YOU JUST CAN'T GET THIS RIGHT

IN JUNE 2017 WAS TOLD MY BILLING ISSUES WERE RESOLVED AND THAT BOTH MY ACCOUNTS WERE REDUCED TO A MANAGEABLE R4... PER MONTH. I EVEN RECEIVED A MESSAGE CONFIRMING THAT THIS LIMIT HAS BEEN SET.

BOTH DEDUCTIONS END JUNE AND END AUGUST SHOWS CLEARLY THAT FNB EITHER HAVE AN INABILITY TO KEEP TO THIS AGREEMENTOR LIKE MENTIONED BEFORE ARE NOT GEARED TO DEAL WITH CELLULAR CONTRACTS.

END JUNE I WAS BILLED R1157.63 AND THEN IN AUGUST AGAIN 980.41. THIS AMOUNTS TO DISHONESTY AS THIS CONTRADICTS THE AGREEMENT WE HAVE IN PLACE.

I WANT THE APPROCIMATE R1310.04 REFUNDED TO ME. BEAR IN MIND I CAN PROOF THAT THE ADDITIONAL DATA I USE DURING A MONTH IS PURCHASED DIRECTLY BY MYSELF SO YOU CANNOT CHARGE ME FOR ADDITIONAL USAGE.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Aug 2017, 15:47
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)