Back to square one...***!!!

My case which was reported in May of this year has still not been sorted, I get numerous phone calls now from FNB banking agents regarding the fact that my account is overdrawn due to this very ****.

FNB is mean to protect me as a client and now I am having to resubmit documents, what happened to what I already sent. What happens to my time wasted in the branch where this incident was initially reported. How did all my docs find feet and now we back at the beginning I could be mistaken.

I am not impressed and becoming rather disgusted in the way this case has been dealt with, I know FNB's recommended rating is far from ideal and this type of management of a client case reflects just how poor the level is.

Just when I thought I submitted the last bit that they required, we back at square 1. The slogan 'How can we help you' is not ringing true in any way!!!

Now I will be called and get help again quickly but to what end!!!!