Back and forth for a simple query

Does any department know who is responsible for what?<br> <br> Issue:<br> I'm getting charged CPP insurance on my revolving Loan that was paid up in November. <br> <br> Response:<br> Been passed to various departments as nobody can tell me why am being charged this amount. From premier banking consultant, to FNBclaims, to General enquiries, to Personal loans, to debt protection, to revolving loans and so forth.<br> <br> Frustration:<br> After finally speaking to someone who knows what im talking about, was told this will be sorted before the 25th of this month and the insurance expense refunded. Nothing has happened and i was charged again on a nil balance.<br> <br> Please tell your call centre agents if they do not know something, don't ******** the client about what they think it is. They should make sure of the facts. Review all my call logs for the past 2 weeks or however long Ive been struggling. <br> <br> This is very poor service and i hope it can be sorted.