BA CUSTOMER SERVICE

I recently switched to FNB on the 02nd of December and just today I received an sms stating my account has been put on hold for *****. Long story cut short I have been trying to resolve the matter since morning and I am being taken from pillar to post as they told me my investigative officer does not take calls she only gets communication via email, she tried to call me twice however the call does not even ring for 2 seconds then it drops,EVEN NOW 6 HOURS LATER NO CALL NO HELP, mind you I switched my salary to FNB and I am getting paid TONIGHT 😭😭 and won't be able to access my salary There is no sense of emergency at all, I switched my bank from Capitec to FNB thinking I will be happy yet I have not even used the account but ALREADY starting on a bad term