CN
Chuma N

1 reviews | Active since Dec 2021

09 Dec 2021, 14:37

***

They do not even deserve my one star. The frustration that they put me is too much. I had R233890 on my 32 days account in November i requested for the funds to be made available on my easy zero account of which they were supposed to available by the 7 November 2021. On the 7th i called FNB, a consultant by name Asanda Maholwa informed me that limited amount that can be deposited/transferred to easy account is R14000. 00. She then suggested that i must request for the money transferred to my cheque account. Whilst we were on the phone I asked her to do the transfer and she confirmed that the transfer was done and the funds will reflect at the end of business day same day (7th November 2021). Day after I called for the follow up and I was told the request was never logged, the request was only made on the 8th November 2021 and again I was advised that the funds will reflect after 24hrs which is today. Today I am told a different story that the money will reflect after 3 days and the 3 day that they are talking about is money of which according to my understanding the initial request was on the 7th when I spoke with Asanda and today was supposed to be the last day. The only thing that I want is my money what you do with your consultants is up to you. Remember this is my money and there is no way in hell that I have to struggle so much to get it. I am extremely tired of calling and be told different stories by your consultant who seem to unsure of what they are saying, the only thing that i want now is my money and be better be in my account by the end of business today otherwise you have lost a loyal customer and will surely take this to my lawyers. I asked Asanda to assist me with the transferring the money her failure must not affect me maan yesses, your app on the side is not helping there’s a complaint option that keeps on failing. Contact me one

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Replies (1)
CN
Chuma N's update18 May 2024, 14:32
Reviewer Update
Thank you my matter has been resolved.