cS
cindy S
1 reviews | Active since Nov 2012
31 Jul 2024, 08:24
Awful telephonic service from fnb
I spent 3 hours being routed from one *********** staff member to the other via telephonic banking on Thursday 18 July. No one actually knew how to process a personal loan, nor how to put me though to the relevant department. How on earth does a bank function when I one is routed to 30 different people, enters ID 30 times and yet still can't apply for a loan. How is it humanly possible that all staff members that day forgot how to use the telephone and to put me through to the correct department? I have subsequently emailed 3 times and still receive some generic response. Does anything at FNB work? Can your staff read and answer phones?
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Replies (7)0
Replies (7)cS
cindy S's updateReviewer Update
31 Jul 2024, 11:07Hi,
If you put me in touch with Laurelene Vermeulen, I WILL CONTINUE TO COMPLAIN AS SHE CANNOT READ. AND HAS NOT ADDRESSED MY ISSUES AT ALL.
If you put me in touch with Laurelene Vermeulen, I WILL CONTINUE TO COMPLAIN AS SHE CANNOT READ. AND HAS NOT ADDRESSED MY ISSUES AT ALL.
cS
cindy S's update31 Jul 2024, 11:07
Reviewer Update
Hi,
If you put me in touch with Laurelene Vermeulen, I WILL CONTINUE TO COMPLAIN AS SHE CANNOT READ. AND HAS NOT ADDRESSED MY ISSUES AT ALL.
If you put me in touch with Laurelene Vermeulen, I WILL CONTINUE TO COMPLAIN AS SHE CANNOT READ. AND HAS NOT ADDRESSED MY ISSUES AT ALL.
cS
cindy S's updateReviewer Update
31 Jul 2024, 13:27Okay so FNBs response has been ZERO. I got the same generic response from Laurelene Vermeulen as I did the first time. Do you honestly think "we apologise" is sufficient nor dealt with the problem? And then goes on to offer me a loan. Are you joking? This matter is not closed and I will continue to complain.
cS
cindy S's update31 Jul 2024, 13:27
Reviewer Update
Okay so FNBs response has been ZERO. I got the same generic response from Laurelene Vermeulen as I did the first time. Do you honestly think "we apologise" is sufficient nor dealt with the problem? And then goes on to offer me a loan. Are you joking? This matter is not closed and I will continue to complain.
cS
cindy S's updateReviewer Update
31 Jul 2024, 14:04This is not good enough. This means o one knows and no one cares. I want to speak to a manager.
cS
cindy S's update31 Jul 2024, 14:04
Reviewer Update
This is not good enough. This means o one knows and no one cares. I want to speak to a manager.
cS
cindy S's updateReviewer Update
31 Jul 2024, 14:41The relevant department has not rep**** with anything of substance and I want to speak to a manager. Fnb has the worst customer service I have ever encountered.
cS
cindy S's update31 Jul 2024, 14:41
Reviewer Update
The relevant department has not rep**** with anything of substance and I want to speak to a manager. Fnb has the worst customer service I have ever encountered.
cS
cindy S's updateReviewer Update
01 Aug 2024, 09:02Once again, another generic response tha says nothing but Good Day Miss Cindy L Smith
Thank you for your response.
Regards,
Hello Peter Complaints Team
What on earth does that even mean. What does that mean? I've always complained via email 5 times, and nownon here and you just sent me an email.
FNB IS COMPLETELY INEPT AT DEALING WITH CUSTOMER COMPLAINTS
Hello Peter Complaints Team
What on earth does that even mean. What does that mean? I've always complained via email 5 times, and nownon here and you just sent me an email.
FNB IS COMPLETELY INEPT AT DEALING WITH CUSTOMER COMPLAINTS
cS
cindy S's update01 Aug 2024, 09:02
Reviewer Update
Once again, another generic response tha says nothing but Good Day Miss Cindy L Smith
Thank you for your response.
Regards,
Hello Peter Complaints Team
What on earth does that even mean. What does that mean? I've always complained via email 5 times, and nownon here and you just sent me an email.
FNB IS COMPLETELY INEPT AT DEALING WITH CUSTOMER COMPLAINTS
Hello Peter Complaints Team
What on earth does that even mean. What does that mean? I've always complained via email 5 times, and nownon here and you just sent me an email.
FNB IS COMPLETELY INEPT AT DEALING WITH CUSTOMER COMPLAINTS
cS
cindy S's updateReviewer Update
01 Aug 2024, 16:50Still no response from FNB. Worst service ever.
cS
cindy S's update01 Aug 2024, 16:50
Reviewer Update
Still no response from FNB. Worst service ever.
cS
cindy S's updateReviewer Update
02 Aug 2024, 08:44FNB has still not rep**** to my complaint. This has been going on since Thursday 18th July, and no one has bothered to respond at any level. You are wasting people's time and money with your inefficiency and I think a rating of 2 stars on this website is testament to that.
cS
cindy S's update02 Aug 2024, 08:44
Reviewer Update
FNB has still not rep**** to my complaint. This has been going on since Thursday 18th July, and no one has bothered to respond at any level. You are wasting people's time and money with your inefficiency and I think a rating of 2 stars on this website is testament to that.