Awful Silence

Well were to start, a long story but in short, they offer these pre approved loans on the app, when I go into GET IT NOW, it says declined for the following reasons with no reason given. Why offer in the first place, surely they know yes or no before becoming pre approved. i did leave a 1 star review previosuly for the same issue, got many phone calls but when I answer the phone there is no one on the other end of the phone. It seems they are attempting to do due diligence by just making the phone call without resolving anything or actually talking to anyone. FNB clearly does NOT give a hoot for their customers, CLEARLY. At one stage I thought they were the best bank in SA, but that has changed, a lot. Saying that though they be the best of a bad lot, who knows as I am loyal and to be honest I just do not have the time to change banks, maybe I should make time.