Awful service with call centres and private banker

I'm doing too resolve an issue with a refund I received from a third party which I had initially paid for using the virtual Card.

No one at FNB seems to know what's the problem and my service experience is the absolute worse, on par with home affairs.

I've been busy on this since yesterday. As we speak I've been holding for just under 40 minutes and the total length of the call is approaching 90minutes.

I emailed my Privete Wealth banker, after seeing no response I called her and got an auto sms referring me to another banker who then is not answering their phone at all. I've never been satisfied with my banker but put up with her because generally everything else at FNB exceeded my expectations. Always recommended FNB as the premier bank in SA but that ship has sailed today