Awful Service from Housing insurance

I am very shocked with level of service encountered by the house insurance department. I have been taken from pillar to post regarding my geyser that busted a week back. Your useless call center agents Ntombi from Europ call center, Maxine from fnb call center to mention the few people I spoke were very much useless...made me wait for hours. Leah then gave me an incorrect reference number for claim and advised me to contact the insurance company that had advised me there is no ref no number like that and couldn't pull up my file.

Now my question is: the debit order that is inclusive with the home insurance and life..what is is for? It's cold and I have bathing with like warm water, the geyser is leaking water..who will pay for the water bill?

I demand answers by close of business today!