MW
Mohammad W
1 reviews | Active since Nov 2024
19 Dec 2024, 13:28
Awful service from Fnb ***** department
My accounts have been on hold for suspected ***** that I have nothing to with since the 20th of November, 1 Month and the issue has not been resolved despite providing documentation required to proof I have not committed any *****, 1 month of no communication from investigator despite many emails and calls to call centre to contact me. I am abroad my funds that exceeds the amount in question are frozen. The service I received so far regarding this matter is disgusting. Private banking has not helped at all with communication either. Case number ***
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Replies (2)MW
Mohammad W's updateReviewer Update
23 Jan 2025, 08:022 months now and still no solution or communication. Unbelievable. I am so shocked that an employee can ignore the customer for so long! I asked for escalation and I have been ignored as well is there no one that cares at this bank??
MW
Mohammad W's update23 Jan 2025, 08:02
Reviewer Update
2 months now and still no solution or communication. Unbelievable. I am so shocked that an employee can ignore the customer for so long! I asked for escalation and I have been ignored as well is there no one that cares at this bank??
MW
Mohammad W's updateReviewer Update
10 Apr 2025, 08:40My account hold was lifted from Fnb however because I had transferred funds from my Fnb account to my capitec account, Fnb had informed Capitec to place a hold on the funds as well , I have been asking capitec what is the reason for the hold as the matter was resolved by Fnb? I was told that Fnb didn't inform us that has been resolved and we have sent them multiple requests but with no answer. So almost 5 months down the line and this matter is not completely resolved!! Come on FNB , The investigator NEVER RESPONDS. What should I do? All is need by Capitec is for the investigator to respond to the thread of email where FNB requested a hold on my funds. IS IT THAT COMPLICATED???
MW
Mohammad W's update10 Apr 2025, 08:40
Reviewer Update
My account hold was lifted from Fnb however because I had transferred funds from my Fnb account to my capitec account, Fnb had informed Capitec to place a hold on the funds as well , I have been asking capitec what is the reason for the hold as the matter was resolved by Fnb? I was told that Fnb didn't inform us that has been resolved and we have sent them multiple requests but with no answer. So almost 5 months down the line and this matter is not completely resolved!! Come on FNB , The investigator NEVER RESPONDS. What should I do? All is need by Capitec is for the investigator to respond to the thread of email where FNB requested a hold on my funds. IS IT THAT COMPLICATED???