Awful service from FNB!

I have been trying to downgrade my bank account due to high monthly fees. I have been given the run around and told to call this department, then wait 48 hours, and then I get told I have to do something else again and then wait another 48 hours. I have now been told that I have a R1 (ONE RAND!) overdraft which I need to close first, and then again I have to wait 48 hours to request a downgrade. By that time I will again be charged R400 for bank fees again which I do not want to pay and that is the reason why I have been trying to get this account downgraded for the last 2 weeks! Horrible service!!!!