Awful service from DSV and FNB

Absolutely atrocious experience with DSV and FNB. I was promised a new bank card within 5-7 days, which would have been the 4th. It has still not been delivered. DSV lies about contacting clients, or the phone rings twice before they cancel the call. I've phoned them, I've complained, I've tried to get it sorted. DSV has **** to me twice, saying the card would be delivered, first yesterday, and then today. FNB just washes their hands of it, saying it's with the delivery company.