Awful Service Experience

<p>I went to FNB Wynberg in Cape Town to get a new card on Saturday the 18th of Feb, after a few attempts to log into my profile, the consultant failed and asked me to come back the Monday. I then went to Adderley street in Cape Town as they are closer to my worklace. Sinovuyo tried to assist me but called not as the error message came up. She then completed the necessary forms and documentation and sent it through to Helpdesk with the assumption that it will be sorted the following day. I then went back on Wednesday morning, the 22nd of Feb but nothing was done by helpdesk yet, so i was advised to come back later in the week. On Friday the 24th i decided to call the call centre instead of keeping myself out of work but still NOTHING has been resolved...REALLY FNB, so very very disappointed. I am not even sure what expect me to do. The error was made by FNB not by me and i still have to go through all this traumatic experience.</p> <p>I even wrote a query on the FNB website page...no response even after the so called "24-48" hours turnaround time.</p>