AWFUL SERVICE AND UNFAIR TREATMENT

<p>I am really disappointed with the service I received from FNB Connect. I was called by one of FNB's consultants who made me an offer to join FNB connect, which seemed really attractive with free what's app, minutes and sms's. Around August the 03rd I ported my number to FNB Connect. The sim card worked fine until it started acting up in October the 09th. I was so frustrated, I called customer care so many times asking for assistance and nobody was able to assist me. All the things they said I should do didn't work and all they kept saying was that the sim looks active on their side. The last person I spoke to suggested that I go to the branch and get a new sim card, which I did on the 21st of October and was assisted by a guy named Steve at branch. The new sim card only worked for about an hour or so and stopped working. I called customer care again and still nobody could come up with a solution. I then went back to the branch after a couple of days and the same guy recognised me from the previous day. He didn't know what else to do and understood my frustration that he called customer care again and asked me to speak to them on the phone but my problem wasn't resolved. After days of calling customer care without help, I decided to call them and cancel my contract. I spoke to a lady who didn't dispute and accepted my cancellation and told me that one of their consultants will call m, until today. I have been paying for a Sim card that is not working since October until December the 21st when I went back to the branch and explained my frustration to a consultant. On the 23rd of December I decided to reverse and stop the debit order because it's not fair, for me to pay for something that's not working. This morning I woke up to a message from FNB that says my FNB debit order was unsuccessful and RESTRCTIONS will be placed on my account unless payment is received. I am really disappointed with FNB. I work hard for my money and I can't afford to just give it away. I have made numerous efforts and FNB has failed me and now they don't even see any wrong in what they have done. I have sent them an e-mail on their website to complain about FNB Connect and nobody responded and now they are sending me this kind of messages, like really FNB. You choose to ignore my request and failed to assist me and now when I decide to take action you threaten my account??? And which account do you refer to?? It better not be my cheque account. After years of banking with you and having numerous policies with you I AM SO DISSAPOINTED. I trusted you and now you have let me down. And to even make matters worse, there is no transparency. The debit order was R56.00 and now November R96.00 was debited out of my account?? Yes I noticed that too. Even worse after, being with FNB Connect before experiencing Sim card problems I was shocked to receive a message from FNB Connect that said free what's app service has expired, this I wasn't told when accepting the offer. It is actually the reason why I accepted this offer. FNB Connect please cancel the contract and stop debiting my account..</p> <p> </p>