Awful service and Assistance as always

I am completely disgusted and horrified with the service from FNB not only the credit card department per my initial review but the complaints department as well. Besides 1 call on Monday after my initial complaint i have had no communication and no feedback not to mention the original issue is STILL not sorted out. If this is how you treat your customer (and clearly by the number of complaints on here I am not the only one) especially your, what you call, Premier members I am surprised you are still in business, the only reason I stay with FNB is for ease of transfer when assisting my family who are all with FNB

This is disgusting service, I am so angry right now, I just called the credit card division only to be transferred back to the switchboard without notice!!!!

CS

Candice S | 18 Nov 2019, 09:47

As always FNB service is horrifying, no one is willing to go the extra mile to assist, everything changes without notice at the worst possible moment.
I am actually so dissatisfied with FNB, the only reason I stay is because it makes it easier with My family, but I am not sure that is worth it either. What i the point of begin a premier member if I can't actually get the assistance I need. your credit card division is useless and unhelpful.

FNB (First National Bank)'s reply:18 Nov 2019, 10:36Good day Candice,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***Private Reply

CSCandice S:19 Nov 2019, 09:48I am so angry right now.
Your guy phoned me yesterday regarding this, said he would get back to me by 1 pm which he never did, I still have no Idea what is going on and when i called the ********** number now they tell me the complaint has been marked as dealt with and everything has been finalised yet I am still waiting and then she says another application was made yesterday - I did not make another application. I cannot believe how difficult this has been and how little assistance I can get. This is ridiculous!!!!!

CSCandice S:20 Nov 2019, 12:06I am completely disgusted and horrified with the service from FNB not only the credit card department per my initial review but the complaints department as well. Besides 1 call on Monday after my initial complaint i have had no communication and no feedback not to mention the original issue is STILL not sorted out. If this is how you treat your customer (and clearly by the number of complaints on here I am not the only one) especially your, what you call, Premier members I am surprised you are still in business, the only reason I stay with FNB is for ease of transfer when assisting my family who are all with FNB