Awful service

Hi

It seems that FNB are not interested at all in my problem. I bought R300 airtime on 23 March ..deducted off my dredt card but never loaded onto my phone. I have had numerous generated letters from them..now they want me to print an ATM dispute firm!! I just want my credit card account credited or give me the airtime!! Why can a customer realatiobs person just phone me!!I am too elderly to stand in the long queque that are at the banks at present