AL
Aston L
1 reviews | Active since Jul 2019
01 Jul 2019, 13:19
awful service
I have been waiting on the line to reverse a debit order since Thursday this I pathetic service I have never experience something like this ever I think I used up more then R100 just holding on the line listening to music and being authenticated I myself work in a contact center and doubt its that busy this disgusting I need to change banks.
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
01 Jul 2019, 15:27Good day Aston Lambert,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply01 Jul 2019, 15:27
Official
Good day Aston Lambert,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
AL
Aston L's updateReviewer Update
01 Jul 2019, 15:57please note that I still did not receive assistance a lady called me and said that she will transfer me but the line got cut
AL
Aston L's update01 Jul 2019, 15:57
Reviewer Update
please note that I still did not receive assistance a lady called me and said that she will transfer me but the line got cut