Awful Service

I laid a complaint on Tuesday the 8th of January and received a reference number with an automatic reply to my gmail account.

I am yet to receive a response from fnb so therefore decided to contact customer care. That is where my eyes were really opened. I spoke to 4 different consultants (Verona, Tembela, Noluphango and Peace) they all took turns putting the phone down on my ear. The consultants were not willing to help and when i asked to speak to a manager/supervisor they told me he is either at lunch or not available.

I was told to calm down, which as an frustrated client is the worst thing you can say. After the phone was put down on me, i called back only to have the phone put down on me again.

I pay my monthly card fees, i have been a fnb client for close to a decade now. I find it unacceptable that as soon as i have a problem, i get treated like a ********.

What is the point of being a premier client, when the service is so shocking?

If you thinking of becoming a fnb client, my suggestion is look for their competitors first if you dont want to be disappointed later on