1 reviews | Active since Oct 2016
awful service
hi
i am really disappointed in FNB . i sent money to a Capitec account last week Sunday the 8th July to my landlady. she hasn't received any funds and its more than a week now. iv missed some hours and days at work trying to sort this out. iv been to the N1 CITY branch and Good wood branch no one seems to help.
i sent an email on Friday which was only responded to after 4 hours but the funds have not been processed still. she will kick me out of her premises if she does not receive this money.
can someone look into this matter. i do not like complaining but this is out of hand now. if you do not sort this out i am going back to Capitec and you can keep your cheque card and its benefits.
she is running a business and this is unfair. someone better call me and sort this out
Good Day Sithabile Maduna,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Sithabile Maduna,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***