1 reviews | Active since Aug 2021
Awful service
My account was frozen in May with FNB and I provided all revelant documentation that they needed to unfreeze the account. In July, I made a withdrawal with PayPal and did it with my FNB account. Prior to the withdrawal, I went to FNB by South Gate where my visit was to ensure my affairs are in order with FNB and the lady that assisted me said everything is okay as I added my online profile to my laptop etc., and this made me believe I could withdraw with FNB.
My withdrawal was made on the 16th of July 2021 and it was then I noticed that the account was still frozen. I have since that day have been calling FNB ***** Line from the branch at Maponya till this day.
Whenever we contact FNB they always transfer my line or the ***** line saying that I called the wrong department. The other one gave me a wrong email address for her "manager" she said and nothing happened even after I got her managers email and mentioned that part.
I spoke to a ***** analyst and she needed proof of which I sent everything I have on my side, a few days later, she sent an email saying she sent the email to relevant people. I am so disgusted at this point.
The "Manager" too talks about forwarding the email to the right department each time we message him. I have had endless anxiety and recently started having panic attacks because of FNB, at this point? I am out of strength.
This is surely what we call corporate **** because it doesn't add up whatsoever.
I have sent these complaints to on over 3 portals inclusive of the App on my phone. I have received numerous reference numbers that were accompanied by the message that I will receive a callback or an email correspondence from the ***** Department but thus far? I have received nothing. I am tired of sending back to forth emails together with communicating endlessly.
Today, the branch manager spoke to the ***** Department and they had advised her that they will send an email before COB but I still haven't received anything from either the manager or the ***** department.
I am emotionally drained by this process. I have a visa application to be handling for work today how am I supposed to do that? I have rental to pay, how do I do it? I have internet to pay? I have bills for heavens sake!!
If my concerns aren't taken seriously, rather you reverse my money to my PayPal and we cut our relations because I am clearly not taken seriously or my concern or emotional being at this stage.
What on earth!?!?!?!?!?!
I have sent these complaints to on over 3 portals inclusive of the App on my phone. I have received numerous reference numbers that were accompanied by the message that I will receive a callback or an email correspondence from the ***** Department but thus far? I have received nothing. I am tired of sending back to forth emails together with communicating endlessly.
Today, the branch manager spoke to the ***** Department and they had advised her that they will send an email before COB but I still haven't received anything from either the manager or the ***** department.
I am emotionally drained by this process. I have a visa application to be handling for work today how am I supposed to do that? I have rental to pay, how do I do it? I have internet to pay? I have bills for heavens sake!!
If my concerns aren't taken seriously, rather you reverse my money to my PayPal and we cut our relations because I am clearly not taken seriously or my concern or emotional being at this stage.
What on earth!?!?!?!?!?!