Awful online banking for business, untrained support staff, 5 hours on the phone

Completely disgusted with the FNB business banking experience.

Renewed a new business debit card. The card could not be activated online or via the app as the system said the card was not associated with my account. Phoned in to activate which took 2 hours. Then they could not process the final activation because the pin number was damaged with the low quality glue issuing the pin. So went into a branch, waited 75 minutes in the queue for a 10 second fix. Tried then to make an online purchase, OTPs were not being sent. Phoned in again, was passed between 8 different consultants before they could find someone who knew how to resolve it. The operators are obviously untrained and do not know how to direct you to the correct department.

I also tried to find a way to associate my business card with my app, which is apparently impossible unless you have a personal account, but it took another 3 hours of calling to find someone who could explain this to me.

Thank you for wasting an entire business day, just to get a new card working.