Awful Online and Telephonic Service

Yesterday FNB decided to close my business account that I've had for 5 years due to inactivity. I'm in the tourism industry so of course there has been no activity on my account because of covid. This morning I opened a new business account online and it was immediately frozen due to some tax form you need. I've tried 6 times to get this form emailed to by your useless staff, held on the phone for nearly 1,5 hours at a cost to me of 120 rands in airtime. GET SOMEONE TO CONTACT ME ON *** IF YOU WANT TO KEEP MY BUSINESS!