KC
Kim C

1 reviews | Active since Dec 2010

03 Jun 2016, 10:01

Awful from day 1

<p>I moved from Nedbank to FNB as it was supposed to be more convenient and efficient - WRONG! No internet banking cos cell number incorrectly captured, card blocked cos no funds in account. Account blocked cos FICA paperwork was not recorded. Can't get e-bucks cards anywhere and now the cherry on the cake..... my debit orders (only 3) have not come off my account and I must phone the companies and find out why as it's not their problem. I really don't know what everyone raves about, this service is worse than shocking@@@@</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jun 2016, 12:31
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 936310

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)