ZM
Zamakhanya M
1 reviews | Active since Nov 2018
06 Nov 2018, 23:03
Awful FNB
FNB doesn't want to close my cheque account, I tried to downgrade, in branch consultants couldn't. Now I want to close the account and in simple terms they are dodging me and delaying the process by telling me they have to escalate the matter. It's been 3 weeks now. If only Capitec Bank had business banking I would move my business account from FNB. This is the second month still no downgrade nor account closure.
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Replies (2)
FNB (First National Bank)'s replyOfficial
07 Nov 2018, 09:17Good day Zamakhanya Mncwango,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Nov 2018, 09:17
Official
Good day Zamakhanya Mncwango,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
ZM
Zamakhanya M's updateReviewer Update
10 Nov 2018, 12:43Since my review on Hello Peter, I got not a response to the review from FNB, but also a dedicated consultant to help with the case. I am pleased to say my account is now closed and the monthly fee reversed. Thank you.
ZM
Zamakhanya M's update10 Nov 2018, 12:43
Reviewer Update
Since my review on Hello Peter, I got not a response to the review from FNB, but also a dedicated consultant to help with the case. I am pleased to say my account is now closed and the monthly fee reversed. Thank you.