Awful customer service over a credit card elivery

<p>I ordered new credit and cheque cards online on Friday 30 September and requested that they be delivered to FNB Vincent Park.<br />A week later I received an sms that my cheque card was there.<br />I went to collect and found out that my credit card had been delivered to couriers (I am not sure why).<br />I then stated that since I did not want to come back to the bank they couriers should deliver to my office and gave the credit card call centre the address.<br />A week later I got another sms stating that I should collect my credit card from Vincent Park!!</p> <p>Seriously?</p> <p>I emailed FNB asking why the card was delivered to the couriers when I'd requested a branch pick up and received an automated reply saying they'd get back to me in 24 hours....7 days later I have still not had a response from them.</p> <p> </p>