JW
Jamie W

1 reviews | Active since Nov 2012

28 Jun 2017, 13:34

Awful, awful service

<p>We opened up a business account on the 9th of June 2017. To date the account is still not active, and thus our customers are not able to make any payments, and effectively I am thus unable to pay my staff.</p> <p> </p> <p>The consultants assisting me have been so unhelpful it is unreal. My private banker is now not even able to help me, because your system is so terrible.</p> <p> </p> <p>Why must I beg and plead to have a working bank account for my business? I have been a client for over 10 years, and convinced many family memebers and staff to open FNB accounts, I can just as easily convince them to move to another bank.</p> <p> </p> <p>The best part is the person who originally assisted me telephonically to setup the account made promises that FNB is not even able to keep.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jun 2017, 14:46
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the Credit card department who will provide you with feedback.

The reference number is *** .

Regards Complaints Resolution

Tracey Sonickson

Email address: *** Tel number: *** (option one)