1 reviews | Active since Nov 2012
Awful, awful service
<p>We opened up a business account on the 9th of June 2017. To date the account is still not active, and thus our customers are not able to make any payments, and effectively I am thus unable to pay my staff.</p> <p> </p> <p>The consultants assisting me have been so unhelpful it is unreal. My private banker is now not even able to help me, because your system is so terrible.</p> <p> </p> <p>Why must I beg and plead to have a working bank account for my business? I have been a client for over 10 years, and convinced many family memebers and staff to open FNB accounts, I can just as easily convince them to move to another bank.</p> <p> </p> <p>The best part is the person who originally assisted me telephonically to setup the account made promises that FNB is not even able to keep.</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the Credit card department who will provide you with feedback.
The reference number is *** .
Regards Complaints Resolution
Tracey Sonickson
Email address: *** Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the Credit card department who will provide you with feedback.
The reference number is *** .
Regards Complaints Resolution
Tracey Sonickson
Email address: *** Tel number: *** (option one)
