Awful and deplorable are mild to describe your service

I am at a loss to describe the type of service that I have received for the words that are in my mind will be deemed abusive. I app**** for a lost credit card on the 23 June 2021. After my Helopeter complaint I got a call to say my card will be delivered by take alot between Wednesday and Friday this week. I get an sms from take alot to say my card will be delivered today before 5pm. I call the number on the sms and advise delivery must be done after 12 which is recorded on take alot. The driver pitches up at 10.53 and tells me he cannot deliver at 12 because he was not told to do so. I have made 3 unsuccessful phone calls to take alot to find out what the situation is. My last phone call at 13.05 was to Wendy and she said that the manager Ricardo will call me in 15min. It's now 13.55 and still no call. I cannot believe the incompetence that I am dealing with. I have other commitments but I cannot do anything because I don't know whether my card will be delivered today or not or when it will be delivered. I have lost benefits because of your failure, yet if I was late on my payment I would be penalized immediately. You excuse will be a standard token of an apology.