SJ
Suria J

1 reviews | Active since Dec 2013

29 Mar 2016, 10:05

Awesomeness

Ok so I had a series af Murpheys law slapping my butt, over and over. First I entered the wrong account number for a payment. Bright spark! Then I lost my Bank card. Urgh! Then a debit order I forgot to stop went off and I thought now I will have to sit in rows for 7 years and then some. So I decided no, I am going to call the call center and maybe, just maybe they can help me. So I phoned on Easter Saturday and no answer. I was mad and wanted to throw a tantrum but my husband saved the day by telling me it's long weekend... What did I expect? Today, very nervously I called again and the lady was so nice. She was patient and she sorted out all of my problems in less than 30 min. Apart from the 'please hold' part I would rate FNB call Centre 11 out of 10. Well done. Same goes for the gentlemen who helped me with my card after I lost it. Love you FNB! <div><br></div><div><em>(Supplier name changed from Fnb Insurance Brokers to First National Bank by Hellopeter.com)</em></div>

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