AWESOME service - Card was re-routed as requested

After failed attempts with both the FNB contact centre and my previous branch (Main Street) to re-route my card. I spoke to an awesome customer service agent named Trevor Mflathelwa. He was patient and listened empathetically to my dilemma. He was quick to find a solution to my problem, all I wanted was my new card to be delivered to a branch nearest to me since I am no longer living in Johannesburg. The other individuals had advised me to go to a branch which is something that would be a waste of time when the issue could have been simply resolved with one telephone call.<br> <br> Trevor went an extra mile and assisted me with the process without making things any more difficult than what they were. I'm truly grateful and impressed with his communication skills and his genuine interest in helping me.<br> <br> THANK YOU SO MUCH for not making me feel like a STEVE!!!!! Trevor lived up to FNB's motto of \How we can help you"I was helped and received EXCELLENT customer service.<br> """