1 reviews | Active since Dec 2016

08 Mar 2017, 09:46

Awesome Service

<p>On sunday I got notifications on my FNB APP that I'm purchasing some items on Google, which wasnt true. I received an sms from FNB to confirm if I am the one buying, then i responded that I am not the one using it. A ***** consultant called me and assisted me to cancel the card almost immediately. Monday i went to FNB Carlswald to fill the ***** forms - I was assisted by James who was friendly and efficient. 24 hours later my money was paid back into my account. Thank you FNB for being the best bank - and to Princess and James you are just AWESOME!!!!!! </p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Mar 2017, 11:30
Official

Good day Ms. Keneilwe-nei-nei-leroke

Thank you for sending us your compliment posting and we are glad that your service experience has lived up to the service standard of :How can we help You?" we have subsequently logged a formal compliment with the following reference number: ***.

We thank you once again.

Thanks Regards

FNB Hello Peter Complaints Resolution

(W): ***

FNB (First National Bank)
FNB (First National Bank)'s reply09 Mar 2017, 11:31
Official

Good day Ms. Keneilwe-nei-nei-leroke

Thank you for sending us your compliment posting and we are glad that your service experience has lived up to the service standard of :How can we help You?" we have subsequently logged a formal compliment with the following reference number: ***.

We thank you once again.

Thanks Regards

FNB Hello Peter Complaints Resolution

(W): ***

FNB (First National Bank)
FNB (First National Bank)'s reply09 Mar 2017, 11:31
Official

Good day Ms. Keneilwe-nei-nei-leroke

Thank you for sending us your compliment posting and we are glad that your service experience has lived up to the service standard of :How can we help You?" we have subsequently logged a formal compliment with the following reference number: ***.

We thank you once again.

Thanks Regards

FNB Hello Peter Complaints Resolution

(W): ***