Awesome customer service

After I had to look for a working opportunity outside SA my digital link got locked out and with the assistance on line with minimal intrusive security checks the bank assisted me and made me grateful to a proud member of the bank after I needed to transfer the money back to SA to assist my family as I never have done an overseas transfer they were happy to assist and guide me even after I thought that the fund got lost with their guidance it was actually there and i just didn't know the process to release it I eventually had the opportunity to get my family here with me and my wife that is with Capitec got her account frozen for just using their App outside the SA border and they gave the excuse that there is another Sim in her phone that blocked the log in and froze the account . Phoning the call center we got this massage go back to SA go to Capitec then we will help you as you are aware not to use Capitec App outside the Borders of SA , them phoning the international number we get greeted with a person with no phone s****s and does not speak English and after threatening them with the banking ombudsman this is how they then decided to help us. They only helped to transfer money to an already linked and created family's account by not only after answering all security questions correctly she also had to show Her ID.Visa,A Paper from the other country ,Tax number ,why she was here ,the passport stamp that she entered another country and even had to Skype call and then sign documents,where we had to pint them out sign scan back and sent them back before assisting us, what if we could not do this all ? With FNB if you answer all security questions correctly they even call you back to ensure everything is Ok on your new international number This is awesome customer service for me Thanks for being for me the best bank that can relate to a person and help them when they are in trouble and not treat them like a prisoner Kind Regards Richard