Awesome customer service

On Thursday 4 January 2018, I had the pleasure of being assisted by Rookshana Mohamed from the Credit Card division. I was very impressed by the patient yet professional and efficient manner with which she handled my problem. She was able to identify the problem (I had been sent the wrong form and completed it, which had resulted in frustration as the department kept saying that I had not submitted the form, yet I knew that I had submitted it), and resolved the issue. Not only did she send me the correct form, but she patiently held on the line for me to receive it, print it, complete and sign it, scan it, and email it back to her. She acknowledged receipt of the form and attached it to my application while I was still on the line. Not once did she sound impatient or rushed me.

This is noteworthy and deserves credit. Elsewhere, someone else would have just told me the problem and left me to figure out a solution, or just sent me the form and hung up to get the next call while I did the rest myself.