Awards Not given

As part of FNB's awards program they allocate free data to their customers. As a platinum customer I receive 3GB of data on the 8th of each month. Today is the 17th and I still have not received my 3GB rewards resulting in me having to purchase data as a result. Each time I phone the call center I am told they have a technical problem with the awards allocation. <br> <br> This is a poor excuse as surely FNB have the technical staff to sort this out after all they manage to keep their online banking software running so why not their rewards software.