1 reviews | Active since Nov 2011
Award for worst service given for 2018 goes to... FNB
Most poor service from this bank ever, I purchased airtime via mobile banking on the 12/04/2018 to date i have not received the airtime or the refund i was promised via email, yes it is a R15 but I've also been noticing some other charges to my account such as value added services?? what is this for? Please sort out my refund as soon as possible for the airtime purchased (ref: ********** Q) but not received and also get in touch with regards to explaining to me what these value added services are that I am being charged for monthly.
Regards An extremely unhappy, dissatisfied client.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***