Awaiting response.

This is my 2nd complaint with no response from the FNB team. My account has been closed and I’d like to find out what is needed to retrieve my remaining balance? I request FNB to provide me with the details needed as I may want to pass the info on to the banking ombudsman. The previous complaint was closed with absolutely no information provided as to how I go about retrieving my funds. I find that utterly appalling and unacceptable.