Awaiting Respond

Last week Tuesday (30th June 2015), I went to FNB in Carlton Centre to settle my revolving loan and also requested a whole overall amount that I owe including the banking charges, then a consultant assisted thereafter I had to go downstairs at the ATM to deposit the full amount in my account then transfer a certain amount of money in the revolving loan account in order for me to close the account after being taken from one consultant after the other finally after an hour being there the Manager helped me to finalize to do what I'm there for then I was advised by the Manager and consultant that they're unable to close the account it has to be closed at the branch first, as I was in a hurry for a meeting I was advised that they will give me a call the following day to come sign the papers for the closure of the account. It's a week later I'm still waiting for their call.