awaiting repayment for 5 weeks, bad service from FNB Vincent

my husbands account was hacked 5 weeks ago. money was drawn from his account. we reported the incident and was told it would be reversed within 3-5 days. these days passed and we returned to the branch. the enquiry clerk made a call and then notified us it would take a month, the money will be in the account by 13th May. my husband returned to the branch today, just to find out that his query has not been processed yet. i am proudly a Absa bank client and I told my husband not to change his account. but bceause of work he had to. never have we experienced such bad service. We are also struggling, we do not have money lying around to say tat we can wait another month. this is totally not acceptable. we have 3 kids to feed. FNB Vincent pull up your socks please......