Awaiting refund of FOREX since 20 Sept2017

I transferred funds [a wedding gift] to my nephew in the UK via FNB to his Barclays PLC account on 20 Sept.2017. According to Barclays PLC the account information was not correct and the funds were returned to FNB on 20 Sept2017. FNB See information below for PET reference. I have since called FNB helpdesk and FOREX at ***numerous times and spoken to a Pholosa (5Oct) ; 6 Oct ref ********** 27992 to be referred to Vabashnee; 6Oct Pholosa called to say refund will be effeted on 09 Oct; On 9 Oct I received a call from Roshni @ FNB to state payment will be made into my account today - did not happen! and again to a Renaldo J who stated he will escalate matter by email and I will get a call back that same day - also did not happen. AND to date I am still awaiting my ZAR3500 to be returned to my account. What is going on FNB? Poor service ! FNB listen to the "all calls are recorded" and deal with remedial action to provide better service to your clients! Can someone at FNB that deals with FOREX pls call me urgently we have rejected this payment because the details for your account weren’t valid.

It was rejected on 20/09/17 and we sent an MT199 message to FNB under reference PET ********** 63 on this day explaining that they can debit our account with them and return the funds to the sender.

If they haven’t done this, then they should now do so and resend with the correct details. I have looked at the message and see no reason it can’t be provided, so please find it below:

A{1:F01BARCGB22F*** ********** 668}

{2:I199FIRNZAJJ***XN}

{3:

{108: ********** 195703R00}}

{4:

:20:PET ********** 63

:21:SD3GRD7G87JU6291

:79:PLEASE NOTE WE ARE UNABLE TO PROCESS THE MESSAGE R

ECEIVED AS GIVEN BENEFICIARY DETAILS ARE NOT VALID

UNABLE TO FIND DETAILS.

PLEASE FIND THE DETAILS OF THE MESSAGE BELOW.

INSTR AMOUNT 3500

INSTR CURRENCY ZAR

INSTR VAL DATE OF THE MESSAGE 20.09.2017

WE AUTHORISE YOU TO DEBIT OUR ACCOUNT UNDER NO ADV

ICE TO US AND CONFIRM THAT THE RELATED MT103 IS TR

EATED NULL AND VOID.

REGARDS

INVESTIGATIONS

BARCLAYS BANK PLC