SM
Sharon M
1 reviews | Active since Nov 2017
16 Nov 2018, 09:17
Awaiting for bank Card 6 working days later.
Dear FNB ... Get Rid of CCD Couriers. I'm utterly disappointed in such a service from these people that have been appointed by yourselves as they don't uphold the same value when it comes to being world Class. They have failed to Deliver my Card in over the past 6 working days. Their workers lie and say they have come to deliver my card which has not even transpired. How am i supposed to bank or even transact without a Card. or should i just move to Standard bank.? this is ridiculous guys. FNB Can i have my Card delivered today still? and get rid of this company.
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FNB (First National Bank)'s replyOfficial
16 Nov 2018, 10:44Good day Sharon Masela,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
Once again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply16 Nov 2018, 10:44
Official
Good day Sharon Masela,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
Once again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)