Awaiting FNB to resolve my query

On wednesday 8 September 2021 @ 10:00am the below enquiry was sent to FNB:

Please provide an explanation for the debit of R115 referred to as FNB Connect. FNB Connect deducts R26 monthly however the amount of R115 was debited.

Furthermore the amount of R1,466.74 was debited for the credit card however the balance remains the same despite not withdrawing the amount.

Please respond by 15:00 10 September 2021.

The above enquiry was sent to FNB by email and online platform. This follows the failure by fnb chat service to resolve the issue.

Today is the 13 September 2021 i still have not received a response to the query.