Awaiting feedback from FNB ***** Department for 3 months

On the 20th of December 2022 my tenants and I were held hostage and ****** off our belongings in what they call “Express hostage”. In the event of the *******, the 3 armed man took both my cell phones, money and bank cards and forcefully requested my pin numbers for all cards (Which I first gave them all the incorrect pins hoping that the ***** department would get alerted on the activities on my account but that didn’t happen) and also for me to login to my banking app which I used the wrong finger so my profile could get blocked which it eventually did after some attempts. One ****** took the cards and went to the ATM just to find that the pins were wrong and came back in a rage and eventually I had to give out the correct information because I was threatened by them and that they would kill me. I contacted FNB immediately after the ******s took off and they managed to block my accounts. I was in disbelieve that more than R65000 was ****** from my account in just under 4 hours. (I have since uninstalled my banking app and I don’t carry my FNB cards with me anymore). After following all the required processes from the ***** Department, I was told that my case would take 30 working days to come to a conclusion, but it’s been 3 months now and I’m still waiting. When I send emails, their ignored and I only get rep**** too after many attempts and also calling the call center that one gets put on hold for hours. The only feedback that I get from the investigators is that they have concluded the case but are waiting for the 3rd party bank which is Capitec Bank to get back to them so they can finalize the case. I understand that it might be out of the investigators hands but having to wait for an outcome for 3 months is horrible especially because of the money that was ******, R40000 + was from my credit card which FNB keeps charging me interest and monthly fees for money that I didn’t even use. I had to pay all kinds of fees from card replacements, pay & clear fees, Ewallet fees and all transactional fees that FNB charges which weren’t even made by me but the ******s. How long do I have to keep paying interest and fees for money that I didn’t use just to be told that I need to be patient as there are many cases and it takes time to resolve them? I don’t even know what I’m waiting for as minimal information was provided to me (Am I waiting for the bank to retrieve the money or what?) I have to nag just to get an update. I’m not satisfied with the current service I’m getting especially being with the bank for more than 10 years ☹ Please help!