Awaiting card replacement 5 weeks from 20 Feb

Never experienced such BAD service... Being a Private Client of FNB waited 4 weeks after I called Daily for ***** transactions to be investigated... Eventually got my funds back.... Now already 5 weeks awaiting a new Credit Card (replacement) ... Literally I call every second day for 5 weeks already... Every time I get told the courier have collected it for delivery... On the courier side... No sign of my card.... I'm so fed up... Passing the bug to the courier every time I call due to incompetence. Every day I hear Sorry for the inconvenience for 5 weeks already still awaiting a replacement on my credit card.... Pathetic