Avoiding to pay E Bucks

I bought a Toolbox, household and other tools from Makro (a E Bucks partner). I queried f this was paid and Lindiwe avoided to tell me if this is paid. I send her my FNB Statement clearly chowing my purchase at Makro, I even clarified the time and date. I as a customer of FNB rely on FNB to deliver on what they promise. If there is a problem with the system check it with FNB not with me, I am your customer and request answers. Stop with the bad attitude and please answer simple questions, like was my e buck allocated or not, if not why not and allocate what is rightfully mine. It was a big purchase and I think you are avoiding the payment. Lindiwe Holose was so arrogant and when I asked for her superiors contact info she supp**** me with a contact centre...? I mean really Lindiwe Holose this was really unnecessary. I only asked if my e buck was allocated. Surely you can see on the system if it was for that purchase. And if it wasn't you could have queried this with your partner Makro... I gave you all the ref numbers ect to do this. Lindiwe Holose, in future please have more respect and not pass contact centre numbers to clients. Simple questions need simple answers please.