JB
Jessica B
1 reviews | Active since Nov 2024
21 Jan 2025, 15:29
Avoiding clients as far as possible.
I've sent countless emails and have many reference numbers. I reported an incident via the app and was told to contact the ***** line, which I did on October 14, 2024. I received a case number, and on October 16 2024, Boitumelo Mogane requested documents that I submitted on October 17 2024. Since then, I’ve sent numerous emails including to Nthabiseng Pho****si, and filed a complaint on the website, but I’ve received no response. It's nearly the end of January 2025, and I have no updates on my case. FNB clearly doesn't take its clients seriously. https://www.hellopeter.com/first-national-bank/reviews/change-your-slogan-from-how-can-we-help-you-to-how-can-we-avoid-you-***
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Replies (2)JB
Jessica B's updateReviewer Update
21 Jan 2025, 16:23This is unacceptable. I've emailed you directly in the beginning of the month as well and no reply. All you do is keep sending me reference numbers that don't mean anything.
JB
Jessica B's update21 Jan 2025, 16:23
Reviewer Update
This is unacceptable. I've emailed you directly in the beginning of the month as well and no reply. All you do is keep sending me reference numbers that don't mean anything.
JB
Jessica B's updateReviewer Update
29 Apr 2025, 10:48This service is unacceptable. I reported my case on October 14 and still have no feedback, it's April 2025!? I currently have three different reference numbers associated with my inquiries, and I have not received any follow-up on any of them. This is disgraceful.
JB
Jessica B's update29 Apr 2025, 10:48
Reviewer Update
This service is unacceptable. I reported my case on October 14 and still have no feedback, it's April 2025!? I currently have three different reference numbers associated with my inquiries, and I have not received any follow-up on any of them. This is disgraceful.